If you are not getting the expected performance from your system, you need someone who can provide a clearer assessment than the team that originally installed it. We offer our "Check-Up" service to address this need: we evaluate the system's current state, regardless of who performed the installation.
We conduct the evaluation from two perspectives. On one side, there is the system—settings, data integrity, report accuracy, and unused areas—and on the other, the users. It is often impossible to understand why a feature goes unused simply by looking at the screen; one needs to ask the person who isn't using it. That is why we hold one-on-one interviews with users.
We do not conduct the assessment by simply running through a checklist. Because we tailor the check-up to the specific business, we identify the current situation by gaining an understanding of your industry and your way of doing business; the issues faced by a food manufacturer differ from those faced by a machinery manufacturer.
We present the results ranked by cost impact: which issues cause the greatest loss of time and money, which can be resolved quickly, and which require a separate project. You are under no obligation to work with us after receiving this report; the findings belong to you, and if you prefer to continue with your current solution partner, you are free to share the report with them.
